💡 What should I do if my item is damaged?
We are sincerely sorry that your item (or part of it) arrived damaged. We will do everything we can to resolve this issue as quickly as possible.
📝 Procedure to follow:
- Contact us immediately: Please send us an email to [ Insert your email address here ] specifying your order number .
-
Provide evidence: To enable us to process your request, please attach the following to your email: Clear photos of the damaged item (overall view and close-up). If possible, photos of the shipping box (especially if the outer packaging is also damaged).
✅ Our commitment:
Upon receipt and validation of the information, we will immediately propose the best solution to you:
- Prompt replacement of the damaged item, at no extra cost.
- A full refund for the item in question.
We thank you for your cooperation and will do our best to ensure you receive a product in perfect condition as soon as possible.